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Crucial Conversations
Customer Service
Team Building
Crucial conversations
Customer Service
Team Building

  5 Behaviors of

a Cohesive Team


Team Building Retreats

Do you desire a high performing team?

Assessments and reports from this program come from best-selling author Patrick Lencioni's  industry leading workplace tools.

We concentrate on the team's needs and focus on developing and integrating skill sets that enable participants to collaborate, engage in open communication channels, improve constructive feedback, commit to team decision making, and hold each other accountable to achieve goal-oriented results.


As part of the process, each team member will learn about their personal communication style and that of co-workers. The team will learn how to work together to develop a specific plan of action. 

Team building retreats can be an incredibly powerful way to increase your workforce’s camaraderie, develop more productive relationships and improve levels of communication and cooperation.  Most of the retreat’s tasks are aimed at assessing  how your team works together, developing team boundaries and norms, resolving issues and goal setting.

Executive Coaching

Supervisor Training

Management Academy

Our coaching utilizes an inquiry-based approach to  professional development that is aimed at creating awareness, generating action, and facilitating learning and growth. It focuses on improving performance by helping individuals to develop and sustain new perspectives, attitudes, skills and behaviors.

We offer many highly interactive training programs that can be customized to fit your timeline and needs. The training sessions  incorporate self-assessments, engaging facilitation, discussions, exercises, role playing, goal setting and accountability.  You are learning from an experienced business professional, not just a trainer.


If you aspire to be a supervisor, have recently been promoted, need to gain additional knowledge or refresh your supervisory skills, this is the training for you!

The Supervisor program includes the essentials to communicate, hire, train, develop, motivate, retain, coach, discipline, terminate, resolve problems and manage your time.  We also cover going from a peer to a supervisor, relationship building, recognition, seeking input, dealing with difficult employees, working across the generations, balancing all of your roles and responsibilities, resolving staff conflicts and bringing your positive attitude.


The Management academy is designed to meet one time per month for eight months.    We focus on further developing valued managers seeking to learn or improve their skills.


We incorporate the Five Behaviors and three of the DiSC assessments and training programs. 

The academy also delves into developing communication techniques to listen, understand, connect and talk strategically.  We focus on critical thinking, decision makingand problem solving, negotiations, managerial finance, change management, productive conflict and generation management.

This series can be combined as an academy or designed to fit your specific needs.  This  journey is aimed at achieving leadership excellence, building partnerships and accountability for expectations while facilitating team engagement.

DiSC Behavior Assessments

HRMS provides online DiSC assessments.  We offer individual coaching or team retreats to utilize the learning models for each assessment.  The assessments provide in-depth tips, strategies and action plans to help learners become more effective in the workplace.With these tools your employees can build better working relationships and improve communications based on an understanding of behavioral styles. 

Available Assessments

Workplace Behaviors®

  • Engage every individual in building more effective relationships at work, regardless of title or position.

  • Understand yourself and others, while learning to appreciate the different priorities, preferences, and values each individual brings to the workplace.

  • Develop actionable strategies, to adapt to the style of others, ultimately improving engagement, collaboration, and the overall quality of the workplace. 


  • Managers learn to successfully engage, motivate, and develop their people.  They deepen their understanding of themselves, their direct reports, and their own managers.

  • They also learn how their management style influences their approach to decision-making, time management, and problem solving.

  • Develop concrete strategies to adapt to the styles of direct reports to bring out the best in them.

Work of Leaders®

  • Create impactful leaders through the process of Vision, Alignment, and Execution.

  • Connect unique leadership styles to real world demands. It brings together best practices from 300 experts.

  • Leaders will understand their own leadership styles and how their tendencies influence their effectiveness in specific leadership situations.

363® for Leaders®

  • Elevate leadership effectiveness with our dynamic 360-degree feedback tool.  

  • Participants rate the leader on eight different leadership approaches and the practices that make up each approach. 

  • It uses both self-reported data and observer-reported data to craft a 363-degree picture of the leader.  This assessment tool keeps the feedback focused, balanced and constructive.  

Productive Conflict®

  • Increase self-awareness around conflict behaviors and effectively respond to the uncomfortable and unavoidable challenges of workplace conflict.

  • Curb destructive behaviors so that conflict can become more productive, ultimately improving workplace relationships and results.


  • Provide salespeople with the skills to adapt to customers’ preferences and expectations.

  • Learn how to stretch beyond your natural Sales style to more effectively adapt to customers’ preferences and expectations—regardless of the customer’s unique buying style.


Customer Service

The 12 Secrets " Service First " training will guide you through techniques to address your customer's needs and expectations by discovering what they value and how it aligns with your mission.

What are the 12 secrets to exceptional Customer Service?

1.  Keys  to Customer Satisfaction

2. Teamwork Development

3. Handling Complaints and the Irate Customer

4. The Language of Positive Communication

5. Effective Questioning and Listening

6. Exceeding Customer's Expectations

7. Value-added Service

8. Effective Telephone Techniques

9. The Art of Satisfying Customers

10.Service Recovery

11. Empowerment

12.Total Quality Service




Crucial Conversations

You must be able to communicate with everyone you work with.  Successful people know what to say and how to say it.

This training focuses on  strategic communications .  Ensure listening, understanding and connection.  Learn to clarify and not confuse and to motivate not demoralize.  Excel at communication when you have fear, challenges,  lack of information, and when offering feedback.

The Crucial Conversations toolkit is from best selling book  and teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong.
Improve Dialogue and Engagement
Participants learn the dialogue skills demonstrated by top performers that help you talk with anyone about anything to reach alignment and agreement on important matters.
Create Behavior Change
Once properly directed, these skills turn into behaviors that improve decision making, commitment to action, productivity, and co-worker bonds.

Human Resources 

 Human Resource Services:

  • Writing job descriptions

  • Recruitment, behavioral based interviewing, hiring, and onboarding

  • Staff satisfaction surveys and interviews

Change Management

Develop techniques to prepare, equip and lead teams to successfully adapt and adjust.

Conflict Resolution

HRMS will meet with management to decide on a plan of action to assist staff who are not working well together.

Hostile Work Environment

Our training covers harassment and discrimination. We review your company policy with staff and discuss retaliation prevention techniques, how to file a complaint and what the investigation will include.

High Performance Culture 

High performance organizations value their company culture and align tools to monitor achievement.

A highperformance culture achieves superior results by setting clear business goals, defining employees’ responsibilities, creating a trusting environment, and focusing on employees needs.  

HRMS provides training and consulting to align the behaviors and norms with goals, customer needs, and employee priorities. Your company is assured to achieve the necessary framework for financial growth.


DiSC Behavior Assessments

1714 Rudkin Road Yakima, WA 98901


Issaquah, WA

P) 509.833.4770

F) 509.575.8370

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