YCDA Supervisor Training - Yakima, WA
Through this course, participants will learn how to improve performance and communication skills and how to increase productivity, quality, and morale. This highly interactive workshop teaches specific skills to help supervisors become more confident and effective. Participants will:
Increase their communication skills
Learn to supervise more effectively
Learn how to deal with difficult people
Session 101 (Tuesday, January 28, 2020)
THE STARTING POINT FOR MANAGING AND LEADING
Best behaviors for managers
Leadership skill building
Training and developing employees
Performance coaching and feedback
Session 201 (Tuesday, February 4, 2020)
HANDLING CHALLENGES AND DIFFICULT EMPLOYEE ISSUES
Moving from peer to supervisor: 12 actions for success
Holding difficult conversations
Time management skill building
Dealing with difficult employees
Balancing roles and responsibilities
Resolving employee conflicts
Practice problem solving
Sessions are 8:30am-4:30pm and include materials and lunch. Register today!
This training is in partnership with Yakima County Development Association.
YCDA Business Management Academy - Yakima, WA
A leadership development series designed to strengthen and enhance managers’ skills in communication, relationship building, finance, change, conflict resolution, and generational management.
2020 SERIES SCHEDULE
DAY 1: Leadership
Learn to create a work environment that inspires great work, excel at communication, engage in tough talks, and master coaching employees.
DAY 2: Workplace Behaviors
Learn to engage individuals and build more effective relationships at work by developing a strategy to adapt to other communication styles.
DAY 3: Customer Service, Succession Planning, and Diversity and Inclusion
Stay focused on internal and external customers. Apply long-term goals and objectives for succession planning. Ensure all employees feel accepted and valued through diversity and inclusion.
DAY 4: Management
Learn to successfully engage, motivate, and develop staff by understanding your influence style and learn how to adapt in order to bring out the best in them.
DAY 5: Critical Thinking, Decision Making, and Negotiations
Learn to present convincing reasoning, make intelligent decisions, and negotiate to achieve the best possible outcomes.
DAY 6: Team Building
Learn about the stages of team development, how to set team boundaries, norms, and dynamics.
DAY 7: Financial and Change Management
Learn to understand budgets, profit and loss statements, balance sheets, cash flow statements, and the 20 essential change management principles.
DAY 8: Conflict Resolution and Generational Management
Learn to lead a multi-generational workplace and handle your own conflicts more productively by focusing on your reactions, destructive behaviors, and learning to choose a more productive response.